2020 BatchIncedo Freshers Hiring For Technical Support Executive Position | Apply Now

Incedo Freshers Hiring For Technical Support Executive Position | Apply Now

Role Description:
: Technical Support Executive It is B2B profile (60% Voice) where Technical Support Executive, will be the point of contact for all technical queries related to login. Person will be trained on handling password reset queries in Active Directory

Role and responsibilities

– Research and identify solutions to software and hardware issues
– Diagnose and troubleshoot technical issues, including account setup and network configuration
– Ask customers targeted questions to quickly understand the root of the problem
– Track computer system issues through to resolution, within agreed time limits
– Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
– Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
– Provide prompt and accurate feedback to customers Skills
– Excellent communication skills
– 24*7 operations & most of the times shift will be in EST hours
– Technical bent of mind to isolate a problem quickly
– Basic troubleshooting of desktop/laptop and gadgets
– Email configuration

Qualifications

– 0 to 3+ years of experience in Business operations.
– B. Tech/ BCA freshers with excellent communication

Apply Before the link Expires for Incedo Freshers Hiring For Technical Support Executive 

Follow us on Facebook and Twitter for the latest mobile and tech news, gadgets reviews, and recharge plans. At the same time, you can subscribe to our Instagram and YouTube channels for the latest photos and videos.

LEAVE A REPLY

Please enter your comment!
Please enter your name here

Subscribe Today

GET EXCLUSIVE JOBS NEWS RIGHT AWAY TO MAIL

SUPPORT NONPROFIT ORGANIZATION

Exclusive content

Latest article

More article

- Advertisement -